Privacy Policy

1. Overview

1.1. Australian Exchange House Pty Ltd, trading as Equity Pulse (ACN 677 756 857, ABN 86 677 756 857) (“Equity Pulse ,” “we,” “our” or “us”), we are committed to protecting the privacy and confidentiality of Personal Information of the customers. Equity Pulse is committed to managing Personal Information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth) and other applicable privacy laws. This Privacy Policy outlines how Equity Pulse and its related entities collect, use, and protect your Personal Information.

1.2. By accessing our website, using our services, or engaging with us, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your Personal Information as outlined herein.

2. What is Personal Information?

“Personal Information” refers to any information or opinion about an identified individual or an individual who is reasonably identifiable, whether recorded in a material form or not, and whether true or not.

3. What Personal Information Do We Collect?

3.1. We collect and hold Personal Information that is necessary for providing our services, fulfilling legal obligations, and enhancing customer experience. The types of Personal Information we collect depend on your interaction with us but may include:

• a) Contact Information – Full name, email address, mailing address, phone number, and payment details.
• b) Unique Identifiers – Username, account number, and password.
• c) Preference Information – Order history, marketing preferences, and product interests.
• d) Employment Information (if applicable) – If you apply for a role with us, we may collect your name, contact details, job title, passport details, employment history, education details, and referee information.

3.2. You may choose to interact with us anonymously or under a pseudonym where possible. However, if you do not provide certain requested information, we may be unable to offer some services.

4. How Do We Collect Personal Information?

4.1. We may collect your Personal Information through various means, including but not limited to:

• a) Sign up for an account on our website or related platforms.
• b) Register your details to access reports, newsletters, or other resources.
• c) Update your account information.
• d) Contact our customer support team via phone, email, or online inquiries.
• e) Register for online events or webinars.
• f) Engage with us through our official social media pages, such as Facebook, LinkedIn, or Twitter.
• g) Subscribe to receive promotional offers, marketing communications, or industry updates.
• h) Respond to advertising campaigns on third-party websites.
• i) Participate in surveys, competitions, or feedback programs.

5. Why Do We Collect Your Personal Information and How Do We Use It?

5.1. Equity Pulse collects and uses Personal Information to provide our financial services and for internal business purposes. These purposes include, but are not limited to:

• a) Registering, setting up, and managing customer accounts.
• b) Processing financial transactions, including currency exchange and remittance services.
• c) Sending transaction confirmations and service notifications.
• d) Responding to customer inquiries, complaints, and support requests.
• e) Assessing applications for employment opportunities.
• f) Personalizing user experience and displaying relevant content.
• g) Marketing our products and services, including providing updates, newsletters, promotions, and event invitations.
• h) Preventing fraud and detecting any suspicious activity related to our services.
• i) Conducting internal business operations, including research, data analysis, accounting, and compliance reviews.
• j) Complying with regulatory and legal obligations under applicable laws.
• k) Any other purpose that would be reasonably expected in the course of our business operations.

5.2. Equity Pulse shall not use your Personal Information for purposes beyond those stated in this Privacy Policy unless required by law or with your explicit consent.

5.3. If you do not wish to receive marketing communications, you may opt out at any time by selecting the “unsubscribe” option in our emails or by contacting us directly.

6. Who will have access to your Personal Information?

6.1. We may disclose your Personal Information in the following situations:

• a) We may share personal data with trusted third-party service providers for operational purposes (e.g., IT Service Providers), but they are bound by confidentiality obligations.
• b) We may disclose information to authorities if required to do so under Australian law or other legal obligations.
• c) Access to your Personal Information is restricted to authorized employees of as Equity Pulse, who require such information to perform their duties and provide services to you.

6.2. We only share information with your consent, including with third-party service providers who help operate our system.

7. Will Your Personal Information Be Disclosed to Third Parties?

7.1. From time to time, Equity Pulse may disclose your Personal Information to third parties to facilitate our services and manage our business operations. These third parties may include:

• a) Our related entities and business partners – For operational purposes and service delivery.
• b) Third-party service providers – Including payment processors, IT and cloud service providers, data storage providers, marketing agencies, and customer support services.
• c) Professional advisors – Such as legal counsel, accountants, tax consultants, and auditors.
• d) Regulatory and government authorities – To comply with legal obligations, resolve disputes, or assist law enforcement investigations.
• e) Employment-related disclosures – If you apply for a position with us, we may share your details with recruiters, background check services, or referees.
• f) Business transfers – In the event of a merger, acquisition, or sale of assets, your Personal Information may be transferred to the relevant parties.

7.2. We take reasonable steps to ensure that any third party handling your Personal Information complies with privacy obligations and safeguards your data appropriately.

8. Security of your Personal Information

We implement physical, electronic, and administrative safeguards to protect your Personal Information from unauthorized access, use, or disclosure. However, please note that no method of transmission over the internet is completely secure. We strive to protect your data, but we cannot guarantee absolute security.

9. Recording Phone Calls

We may record telephone calls for training and quality assurance purposes. If a call is being recorded, we will notify you at the beginning of the call. If you prefer not to have the call recorded, you can inform us or end the call.

10. Cookies and Tracking Technologies

10.1. We use cookies and similar tracking technologies to improve your experience on our website. Cookies collect anonymous data about your browsing activity, such as pages visited, and time spent on our site. They do not store Personal Information or transmit viruses.

10.2. You can manage or disable cookies through your browser settings, but this may affect website functionality.

10.3. We may also use web beacons in emails to track engagement. You can disable this by adjusting your email settings to block images or opt for text-only emails.

11. Retention of Data

We retain personal data for as long as necessary to fulfill the purposes for which it was collected or to comply with legal requirements. Once data is no longer needed, we will securely destroy or anonymize it.

12. Do you have any Complaints?

12.1. If you believe we have breached this Privacy Policy or mishandled your Personal Information, we encourage you to contact us first so we can address your concerns as a priority. We aim to resolve all privacy-related issues internally within 30 days.

12.2. You can contact us at info@equitypulse.com.au or call us at the number listed in contact page for any privacy concerns.

12.3. If your issue is not resolved at the first point of contact, we will escalate it to our Compliance Team for further review.

12.4. If you are not satisfied with our response, you have the right to refer your complaint to the Office of the Australian Information Commissioner (OAIC) via their website (www.oaic.gov.au), email (enquiries@oaic.gov.au), phone (1300 363 992 within Australia or +61 2 6123 5145 internationally), or mail (GPO Box 5288, Sydney, NSW 2001).

13. How to amend the details of your Personal Information?

If your Personal Information is inaccurate, incomplete, or out-of-date, you have the right to request corrections. Please contact us directly to update your details.

14. Keeping Our Privacy Policy Up to Date

This Privacy Policy is subject to periodic reviews and updates. We reserve the right to modify it at any time to reflect changes in laws, technology, and self-regulatory initiatives. We recommend reviewing this policy regularly for any changes.

15. Contact Us

For any questions related to your privacy, please contact us at:

Australian Exchange House Pty Ltd. Trading as "Equity Pulse"

Address: Tullamarine VIC 3043

Email: info@equitypulse.com.au

Website: www.equitypulse.com.au

Phone: 1300 880 469

For more information on privacy laws in Australia and your rights, please visit https://www.oaic.gov.au